Request for a one-time deferral of an instalment payment
You cannot make your agreed partial payment once? This is basically no problem – you have the possibility to apply for a deferral in an uncomplicated way. However, some rules apply here:
Payment date
You should have at least 3 days left until the payment date stated in our letter or agreed with you. If the payment date is less than 3 days away or has already been reached or exceeded, we can no longer stop the follow-up action, which usually involves higher costs. In such cases, please be sure to contact us by phone.
Condition
You must have already made a partial payment. The first partial payment cannot be deferred because it legally puts the partial payment agreement into effect.
Deferral period
You can only request a deferral for a monthly installment payment once through this online service.
Frequency
The request that can be submitted here can only be made once per case. If you wish to make adjustments in principle, a change to the partial payment agreement can only be made after personal consultation.